Frequently Asked Questions

Find answers to common questions about our luxury desserts and services.

Every Bites of Temptation order is baked fresh to ensure you receive your box never pre-made or sitting on a shelf. Therefore maintain freshness and consistency, orders placed are baked midweek. All freshly baked orders are dispatched on Thursdays. Once shipped, your box is sent via Royal Mail 24hr Tracked Delivery (unless selected otherwise), meaning it typically arrives the next working day. Please note: delivery times may vary slightly during peak holiday seasons or if a different delivery option is selected.
Currently, we ship across the UK only. International delivery is something we're exploring for the future — sign up to our newsletter to be the first to know when it launches.
All parcels are shipped with Royal Mail 24hr Tracking (unless selected otherwise). Once dispatched, you'll receive an email with your tracking number so you can follow your treats from our oven to your door.
At this time, all Bites of Temptation products are UK-only. Due to their delicate, fresh-baked nature, we do not ship internationally (yet).
Yes.
As our products are freshly baked and perishable, we cannot accept returns.
Yes. All edible products are final sale once dispatched.
If your order arrives damaged, incorrect, or does not meet our standards, please contact us within 24 hours of delivery with photos and your order number. Our team will review your case and support you, with Royal Mail protection covering lost or damaged parcels.
Please email us at support@bitesoftemptation.co.uk within 24 hours, including images of the packaging and products. We will review and resolve the issue quickly.
We accept all major debit/credit cards, PayPal, Apple Pay, Google Pay, and Klarna (Buy Now, Pay Later).
Yes. All transactions are encrypted and processed through secure third-party payment providers. We never store your card details.
Yes. Simply enter your discount or gift card code at checkout before completing payment. Please note, only one discount code can be applied per order.
Simply browse our collections, add your favourites to your cart, and proceed to checkout. Each order is baked fresh midweek and packed with care for dispatch every Thursdays.
Orders cannot be cancelled once baking has begun. For urgent changes, please contact us within 1 hour of placing your order and we'll do our best to accommodate.
Yes. You'll receive an automatic confirmation email once your order has been placed, followed by a tracking email once dispatched.
No — you can check out as a guest. However, creating an account lets you save details, track past orders, and earn rewards in the future.
Click "Forgot Password" on the login page and follow the instructions sent to your email.
Yes. Your order history will be saved under your account when logged in.
Yums are our exclusive reward points that you earn with every purchase.
For every pound you spend, you'll collect Yums that can later be redeemed for discounts, exclusive treats, and VIP perks.
Once launched, you'll be able to apply your Yums at checkout to reduce your total or unlock limited-edition rewards.
Yes, Yums must be used within 12 months of earning them.
Yes! Add your message at checkout and we'll include a complimentary handwritten card inside your gift box.
All of our cookies arrive in our signature luxury box, ribbon-wrapped and ready to gift. We also offer occasion-themed wraps for birthdays, Valentine's, Eid, and Christmas.
Yes. We cater for events, corporate gifting, and collaborations. Please contact us directly at support@bitesoftemptation.com to discuss bespoke packages.
Every order earns you points (Yums). These can be redeemed for discounts, VIP exclusives, or access to limited-edition drops.
No, Rewards cannot be stacked with discount codes — you may choose one or the other at checkout.
Yes, members of the Biters Club will also earn points on every recurring order.
At Bites of Temptation, we don’t bake every day — because perfection requires care. To protect the luxury quality of every box, we are closed on Sundays for preparation, ingredient sourcing, and ensuring every order is baked at its absolute best.
Orders are accepted from Friday to Monday These orders are baked fresh midweek All boxes are dispatched every Thursday.
Monday is the final day to place your order for that week’s Thursday dispatch. After Monday, ordering reopens for the following week’s batch.
This schedule allows us to deliver cookies that feel freshly made, exclusive, and worth the wait.
Once a batch sells out, that flavour may pause until the next release and some recipes are reserved for Bite Roulette boxes, VIP drops, or subscriber-only rewards. Overall if a flavour is missing, it usually means it’s either sold out, rotating, or returning soon.
Bite Roulette is where you may discover: rotating flavours not sold individually, treats in different "FONT" ( same loved flavour in a different treat format like exclusive slice-style desserts , chunky cookie or flat cookies), ✨ It’s our most exciting experience — because you never know what your next favourite bite will be like.
Our flavours are released in limited rotating drops, not kept permanently available. New flavours typically appear weekly alongside our Thursday dispatch schedule, with special editions added throughout the year (Halloween, Valentine’s, winter luxe boxes, and more).